1) From the presentation by Steve Jobs introducing the device, it appears that they will be having a deal with AT&T in the U.S. for the 3G network connection (confirmed, as AT&T announced that it will be offering unlimited iPad connection for $15/$30 a month). On the other hand, the iPad does have wifi, so you can easily bring one in and use it on any wifi network.
2) The new device is apparently unlocked as well, meaning you should be able to use any SIM card you want – but you may not be able to, because it will be using a new “micro” (3FF) SIM that you may not be able to get from other carriers. According to Engadget, “In fact, from AT&T’s perspective, this is better than a software lock in some ways — you’re not going to be able to download a hack that gets you on another network, so you’re totally at the mercy of your carrier at choice for providing a compatible card.”
3) Meaning that when considering official imports of the iPad, iDigital, Israel’s authorized distributor (which is NOT an Apple Store!) will have to work out deals with Apple for the import of the device, deals with one (all) of the cellphone companies for the 3G network (it’s hard to imagine Apple authorizing the imports without that, even though there is a wifi only version), and deals with someone to manufacture a SIM card for the Israeli market.
4) And, since the content you will be able to download, sync and use will be coming from the iTunes store (with Kindle-like book syncing probably to be added to music and video downloading, which will be an issue EVEN with the wifi-only version of the iPad) – access to which Israelis still don’t have even on “ancient” iPods and already old-hat Kindles – don’t look for the iPad to be officially sold here any time soon.
“Regarding [the iPad's] reaching Israel, it is still too early to determine [when, how and if that will happen]. We are acting in accordance with Apple policy, but we are working with the world [Apple] organization in regards to localization.”
The truth is I downloaded both Tunewiki and MeCanto from the Nokiaapp store at the same time, but I just realized a couple of days ago that MeCanto was made here too. As opposed to Tunewiki’s social music app, MeCanto is a personal music app – letting you connect your phone directly to your home music collection. You install the MeCanto application on your phone (Nokia, iPhone, Windows Smartphone, Android) and on your Windows computer, and you can create an instant streaming connection between your PC and phone. In other words, you can play all the music in your home computer on your phone. The application works immediately, opening a private network between computer and phone, but it will also upload your collection to the MeCanto servers, which provide a faster and smoother connection than the phone-PC VPN. And, you can log into your MeCanto account from any computer and listen to your music on-line.
MeCanto turns your phone into a true MP3 player – but it’s better because you can upload ALL of your music, without limitations! “Our goal is to enable users to store their entire music collection online and imposing some limit on storage will defeat that purpose,” says the company FAQ.
Here’s an email I got from MeCanto CEO Uri Keren the other day: “We are pleased to inform you that MeCanto made it to the top 10 finalists of the Nokia Developer Contest. Now we are asking for your vote by becoming a fan on MeCanto’s Facebook fanpage. On February 4th all votes will be counted and weighted together with the judges’ votes and the winner will be announced. Your support will allow us to improve MeCanto and provide you with a better product and service.”
If a criteria of Apple fanboydom is how much money one has given to Apple, I definitely have done my share to support the company. Here are my Apple credentials: I own an iMac, two Mac Minis, two Macbooks, two iPod Touches, and varied and sundry iPods.
With that said, here are my first impressions of the iPad.
1. It’s too big. Yes, I know it’s not a Kindle, but still.
2. The screen looks like it would be easy to scratch.
3 .64 GB memory is nice, but it would need an expansion slot to really be useful. Yes, I know it’s not supposed to be a laptop, but still. Steve says it’s “way better than a laptop,” but still – what would really be nice is if they would put that touch-screentechnology into a Macbook-type device.
4. It appears that Apple is positioning the iPad for use as a video entertainment device. When would you use it? Not at home, where you would probably want a big screen. On the road? But wouldn’t it be better to take a laptop or netbook, so you could get other stuff done besides watching video?
5. That said, it will probably be a big seller. Nothing Apple has ever made has been a bomb (except maybe the Newton, depending on whom you ask.)
The above is not to exclude the possibility that I will buy one myself.
There’s only so much you can put in a newspaper article (like the one I wrote on Google’s ‘courageous’ stance on China’s human rights offenses), I find – I’m often forced to leave out the juiciest nuggets. Like this week, when I wrote about how Google, so courageous when it pursues China for hacking into its accounts, somehow loses its nerves when it comes to net abuses in the Arab countries.
As my article points out, the Arab countries are far more obsessive in their censorship of web usage – and far more vengeful against those who violate the rules. Offenders who post information that displeases the various dictatorships they live in run the risk of jail time (think “Midnight Express” prison, not the Allenwood federal pen) – or worse, like torture. Is China any better? No; it’s just as repressive a society. But at least China strives to improve material living standards for its billions of citizens – unlike most Arab countries, where residents are expected to toil without complaint, making the barons and sheikhs who run their countries richer.
If Google had pinned its decision to “reconsider” doing business in China on Beijing’s oppression against human right activists – a claim that rings very hollow, given the company’s lack of backbone on Arab country’s rights abuses. Google’s complaints would be a lot more believable if they pinned their complaints on China’s industrial espionage or some other business motive. But human rights abuses? That claim only opens Google up to charges of hypocrisy.
Not that you can blame them for not wanting to start up with the Muslim world, given its reactions to images and words that “offend” Islam. No doubt they would say that they don’t want to “offend” the “culture” of the countries gracious enough to host their search engines and services. But the company has no problem taking on the “yellow peril.” Meaning that Google is more afraid of the Arabs than the Chinese – clear proof that the Chinese have a far lighter touch than the Arabs, imho.
And here, it seems to me, is the definitive proof: There is only one image in the world that Google Earth displays in a different format than anywhere else. The entire world as rendered by GE shows hills and dales, lakes and rivers, buildings, houses and cars. From an aerial view, you can look down and see the actual topography of the world – natural and man-made. Except for one spot: The Ka’aba, the center of Muslim worship, in Mecca. According to the Google Sightseeing blog post for this photo, the photo used is a Digitalglobe satellite photo, the only one used on GE. Why?
It took me awhile to figure out, since there doesn’t seem to be a ban on photographing or taking video of the place (you can watch Muslims praying there five times a day on many satellite TV stations in the Arab world). But then I saw the following on this web site, discussing the direction Muslims must bow when they pray: “As one is not permitted to take a GPS reading from on top or inside the Kaaba, an estimate must be made from various positions around the Kaaba.” That photo may have been taken by a Digitalglobe satellite, but it looks suspiciously like a pencil drawing (as you can see from the photo below; note the contrast with the buildings to the south) – something Google decided to put in out of “respect” to Islam, which probably would have frowned on (or, more likely, “strenuously” protested) inclusion of an aerial photo of the Kaaba in GE. Can’t say I blame Google for wanting to avoid trouble. But at least they could drop the pretense of standing up for “morality” when it comes to China.
That new sub-$200 tablet they showed at CES 2010? Its innards were developed in Israel!
I’m talking about the Freescale Smartbook Tablet, which PC World said last week out-Appled the rumored Apple tablet at CES (in that it is an actual product at this moment, as opposed to vapor-hardware). But at $199, the Freescale device beats any netbook – real or imagined – hands down, based not only on price, but on features as well.
The Freescale Tablet is a real hybrid device, combining the best of the cellphone side with the more convenient features of notebooks and laptops. It’s got a 7-inch touch screen, a 3-megapixel camera, a smartphone-style accelerometer, an ambient light sensor, Bluetooth, and options for a 3G Modem. And from the PC side, it’s got 512mb RAM, slots for MicroSD cards (up to 64 GB storage), a 1 GHz processor, and Wi-Fi. Plus a load of other features. The models shown at CES ran Android and Linux OS’s. And, it comes in cool colors! The company says it expects to be available commercially by the summer.
In this article (in Hebrew), Freescale Israel chairman Moshe Kashat discusses the i.MX515 processor, developed at Freescale’s labs in Herzliya:
“Leading edge users are demanding small devices with strong usability features. Our (i.MX515) processor provides them with high performance, including improved graphics processing, and very low energy use – with the result that users can go longer without recharging, up to a full day. We will undoubtedly provide a strong challenge to the netbooks using Intel Atom processors, and their challengers.”
(“… and their challengers.” Sounds like he’s talking about alternative processors – like the one Apple is planning!). The article also quotes Freescale Israel CEO and Marketing Director for Eastern Europe, Shmuel Barkan:
“Our smartbook opens a door to a new and wonderful world. We believe that our tablet will be adopted by the consumer market as the popular choice for the next generation of smartbooks. Freescale plans on being a leading player in paving the way for the smartbook to be a winning device.”
If you thought you weren’t getting the internet connection speed you’re paying for, you may be right. According to Knesset member Meir Sheetrit, the two companies in Israel that provide infrastructure and backbone services for internet connection – Bezeq (the phone company) and Hot (the cable company) – are not going to be able to provide the super-fast speeds they are promising to customers, except in maybe a few places.
Sheetrit suggests that the companies be required by law to tell customers the maximum speed they can expect in their areas, considering the potential for misleading customers. “Often, because of their naiveté, customers sign up for service at high speed and prices, only to find out that the company is unable to provide the service,” he wrote in a letter to the Knesset Technology Committee.
Sheetrit forgot to add what comes next – the near-impossibility of getting your money back after you’ve been ripped off by these vultures. It’s bad enough that they (by “they” I mean almost every large service company, not just ISPs) will try to sell you stuff you don’t need at almost every turn, but when the service or product they dump off on you doesn’t even work, trying to get your money back is out of the question – the best you can hope for, usually, is a credit towards a future purchase. In other words, once they’ve got your money, you’re not getting it back!
As I wrote in the Jerusalem Post, it’s a worldwide trend – service and quality you once expected as a matter of course is now “premium,” as companies, strapped for cash, nickel and dime us for everything they can squeeze out of us.
Why am I not surprised? This is just another manifestation of an attitude that you find in so many places, from the corner store to the bank to, of course, the government. They sweet talk you and act like you’re their best friend when they try to get you to sign up – but once they have your money, try getting the time of day out of them!
Here are a few good tests I’ve found which indicates how badly you are going to get ripped off:
Before ordering a service, call the company’s service line, and see how long they keep you waiting. While all companies are guilty of giving lousy service, some are less bad than others. As I do lots of research for my writing, I call companies like Orange, Bezeq, etc. to ask questions, even if I’m not a subscriber to the service. A good indication of what to expect is the “sales to service call” ratio – ie, the time difference between how fast the sales people answer the phone, and how slowly the service people talk to you. The bigger the gap, the worse the service, I’ve found.
Ditto for the sales pitches they give you, both recorded and live. Some companies will respond to nearly every question with a sales pitch, basically ignoring what you asked (but implying that your problem can be solved if you just ‘upgrade’). Often long times on hold are coordinated with repeated recorded sales pitches – it’s as if they keep you waiting just so they can get you to listen to their stupid ads! Avoid companies that do this, if possible.
Any service or sales person that does not implicitly understand that they work for you – and not the opposite – is a bad reflection on the company they work for. When I speak to sales or service reps, I’m very attuned to signs of cynicism or superciliousness. If the person on the other end of the phone sounds like s/he has his/her nose up in the air when they talk to you – like they’re somehow better than you (even though you’re paying their salary!) – it’s time to move on.
How do you resolve these issues? In Israel, a loud voice always helps. You have to be prepared “lahafoch shulchanot” (go crazy),as they say. Threaten to switch, cancel the service, or threatening to tell all your friends how bad the service/product is can help too, sometimes; most of the people you speak to on the phone don’t care one way or the other, but if you really do cancel or switch, you can be sure their manager will be listening to the recording of the conversation and probably call them on it, so if you can make them understand that it is they who are causing you to want to leave the company, they may think twice before acting nasty. Unfortunately, there’s no sure-fire single method that works every time; it’s a matter of experimentation, seeing which company reacts to what tactic.
But it’s worth the effort; when you confront the service providers and make them understand what they are doing wrong, you are contributing to an improvement of the consumer culture in this country – and maybe even helping the next person not to get ripped off!
What could you do with 45 million shekels (nearly $12 million at NIS 3.80/dollar)? Retire, probably. But what could you do with that kind of money if you were a government official who had to spend it on the public? Well, let’s see:
1) You could provide 45,000 poor families with 1,000 shekels a month for food and expenses
2) You could pay the rent for a year for 2,000 families (12 months @ $500/month)
3) You could provide a decent paying job for 450 people (annual salary of NIS 100,000 a year)
Or,
4) You could buy licenses for Windows and Microsoft Office for all the computers in Israel’s schools (about 200,000 altogether).
According to this article in Hebrew business daily Calcalist, it comes down to laziness – both on the part of teachers and the Education Ministry, which doesn’t want to “rock the boat” and make teachers learn “new technology,” or seek out technical support from people who know Linux, preferring to stick with what they’re used to. Not that that they get free support from Microsoft for either Windows or Office – for that, they have to hire technical people and pay them separately. That NIS 45,000,000 is just for licenses.
So the next time some politician wails about how poor the country is, just tell him/her you know how to save an easy 45 million shekels – all it takes is having teachers download a free copy of OO (which you really have to look at hard to realize that it’s not MS Office) and installing Linux on their PCs. May I suggest that instead of spending $39.90 on each Windows/Office license (the cost per machine which the NIS 45 million deal works out to), the Education Ministry invest in a few copies of Linux for Dummies for each school!
Note this sentence from the Calcalist article: “The Education Ministry, as far as it is concerned, sees the deal (NIS 45,000,000 for Windows and Office on all of its computers) as a very good one, since all other government ministries are paying $130 for each package.” (!)
On Saturday – Shabbat – Hareidim will be protesting the fact that Intel’s brand new Jerusalem fabrication plant will be operating on the holy day. And come Saturday night, Israel’s media is going to be all agog. I can already picture the headlines and the stories in papers like Ha’aretz, the Jerusalem Post, Yedi’ot, etc. – each paper has its own style, or if you prefer, slant. But they are all going to get the story wrong. You want to know what’s really going on? Keep reading!
Over the past several years, the intensity of “Shabbos protests” has increased, most recently with the ugly scenes in the center of Jerusalem over the opening of a parking lot by the city. But Intel is no local parking lot or supermarket, and the story, as it will be portrayed by all the mainstream media in Israel, will portray “fanatic Hareidim” pitted against the essence of modernity – the computer chip. Editors should have a field day with that one!
Then there will be the stories about how the Hareidim, who “don’t work,” aren’t just satisfied to sit around themselves, but have no problem jeopardizing the jobs of other Jerusalem residents, by trying to drive Intel out of town – and maybe out of Israel altogether! And, of course, there will be the take on how the Hareidim just want to throw their weight around, and are doing this just to get back at the city for electing a secular mayor – because after all, it’s located in Har Hotzvim, an industrial zone where no religious people (or people of any sort) actually live – so the plant is not going to directly damage anyone’s “Sabbath peace.”
It’s just too easy a story not to be stereotyped, but in this case, things may not be so simple. The anti-Intel protests are being organized by Knesset members from United Torah Judaism (UTJ) – the issue was pushed by UTJ Knesset member Uri Maklev. Although the epitome of what is called “ultra-Orthodox,” UTJ was very reticent when it came to the Karta mess (those protests were organized by a private group, and was steered by “ultra-Hareidi” Hassidic groups). UTJ represents Hareidi “yeshivish” circles, of course, but it also represents the average working Hareidi family, and engages with all the institutions of the state, and much of its Knesset activity involves getting tax breaks and benefits for large families, etc. They’re frequently accused of being “non-Zionist,” but they’re certainly no less (and probably a lot more) Zionist than groups like Peace Now. And while the secular media often disagrees with their positions, no one would consider them to be “fanatics.”
So if there’s any group you would think would not be leading this – who would understand that a fab plant needs to operate 24/7 – it would be these guys. Despite the stereotype, many Hareidim are “plugged in” to some extent, using the internet, e-mail, cellphones, etc. And they certainly understand what’s at stake in this battle. Even more: Considering that the old Intel plant in Jerusalem also operated on Shabbat and nobody seemed to care, and that other Intel plants around the country are open Saturday as well without anyone complaining – and that nightclubs and restaurants even in the center of town, much less in places like Talpiot, are open on Shabbat, without anyone protesting – you have to wonder exactly what is going on here.
Like I said, taking on Intel is not like taking on a parking lot, and the UTJ Knesset members who are leading this have to know that they are going to have a very hard time defending their position to the secular public. Ergo, we can take them at their word – that the reason they are doing this is, besides defending the “honor of the Sabbath,” they are worried that other businesses will take their cue from Intel and open on Shabbat as well (this is one of the top reasons mentioned by the organizers).
However, I believe something else is going on here; we’ve been handed a hot potato from the One Above, who wants to see how we are going to manage.
In this issue, we’re faced with a stark choice, it seems – the sanctity of the Sabbath versus the pull of modernity, the essence of modernity; the world’s biggest manufacturer of computer chips! But in this battle, the side that “wins” loses, too; if Intel packs up because of this, no one will be happy – including the Hareidim, because members of their community (mostly female) work at good jobs at Intel, supporting their husbands in Yeshiva. Without those jobs, the financial situation of dozens of Yeshiva families will be very precarious.
And if Intel “wins,” the Jewish people as a whole lose; the Sabbath is not an institution to be regarded lightly, as Jewish history tells us. Religious Jews believe they have an obligation to protest against desecration of the Sabbath, and there are plenty of sources in Jewish writings that mention this. As an observant individual, I take Shabbat seriously, and personally I believe that figuring out how to integrate the modern world with Shabbat – and vice versa – is one of the major challenges G-d has given our generation.
It’s been said that G-d often does things with an “ironic” twist – as in, “you wanted X to happen so badly, well let’s see how you handle it when it does.” Seen in that light, the Intel story is a challenge to both “sides”. While the Hareidi leadership has an obligation to lead battle to preserve the Sabbath (if they don’t, who will?), they’re also a part of the Jewish people, and the modern State of Israel. So, apparently, it’s been decided on High that the time has come to work out a balance between the two. The same goes for Intel; for years, it’s been profiting off the genius of Israel, the Holy Land – a place where the Sabbath means something. The time has come for it to figure out how to respect the moral Law of that land, even with a fab plant that has to operate 24.7.
So that’s our choice – coming together or oblivion, one way or another. The latter is too painful to picture, regardless of who “wins.” The fact that this showdown is being waged by those who are considered the “safekeepers” of Shabbat in Israel, and the epitome of modern computer technology, is so rife with symbolism and meaning that you have to be blind not to get it. But imagine if both sides manage to pull it off – if they do figure out a way to preserve the Sabbath, and keep the plant going! Imagine being able to meet that G-d given challenge successfully! Who could imagine the benefits – the “blessings” – that would emerge?
Not to take away anything from Microsoft on its big day – everyone seems to love Windows 7 – but $179 for an upgrade? I mean, you don’t have Vista, right? You’re going to be upgrading directly from XP, which means you’re going to have to pay the upgrade fee, if you want the upgrade.
From what I read, MS doesn’t expect that much upgrade business from upgraders anyway; the bulk of Win7 users will get their first taste of the OS when they buy new desktops and laptops, where the cost of the system will be absorbed into the price of the computer. Of course, Microsoft will still be getting its $179 (or whatever they are charging for the OEM version of Win7).
Why do software companies issue new versions of their programs – or operating systems? Well, there are incremental improvements, security upgrades, and compatibility with new hardware. But honestly, all that could be accomplished in the context of an existing OS, via patches (a concept MS is certainly familiar with). But then they wouldn’t be able to collect $179 from users, would they?
So we know why the OS distributor sends out upgrades. But if the system works on your computer, why would YOU want to upgrade? As good as Windows 7 is, the “upgrade 1.0” rule – as in, don’t be the first on your block to install something brand new – still applies. And even if you install something tried and true, it takes weeks – many months – to get things working the way you want. So, if Microsoft XP works, why not just stick with it?
Well, because MS won’t let you; eventually, you have to upgrade, because they are going to stop issuing updates and patches for the “old” OS. I still have a machine that runs Windows 2000 – and which I have no intention of upgrading – but other than security patches, MS has stopped issuing performance upgrades long ago. The same thing is going to happen with XP – despite the fact that if you took a poll, I am sure the majority of people would rather stick with what they know.
But what if you could upgrade XP indefinitely – if you could ensure that it was up to day in fighting viruses, and was able to support new hardware as it came out? Under those circumstances, you could probably save yourself $179 – and a lot of hassle, too!
Unfortunately, there’s little you can do to prevent MS from phasing out XP. But if you like the way XP works and you want to keep it’s “look and feel” – and you don’t mind investing twenty five bucks – you might be interested in the very XP-like operating system made by an Israeli company with the unlikely name of “Affordy” (as in, “here’s a version of ‘Windows’ you can afford!)
Affordy’s Titan LEV (Linux Extended Version) looks and feels a lot like Windows XP, runs Internet Explorer, Outlook Express, and many other Windows programs you’re familiar with, and can even run MS Office – but it’s not Windows. It’s a souped-up version of Ubuntu Linux, built specifically to make Linux palatable for Windows users. The difference between “real” XP and Affordy XP is that the Affordy people will be maintaining their OS, issuing upgrades and integrating programs into the OS, making it a “living thing,” unlike the case with Microsoft’s now-defunct OS.
The programs, by the way, are mostly open-source, but come pre-installed with the OS. The whole thing is “XP Compatible” – meaning, according to the company, that you can receive and edit a file from Windows or send a file to a Windows based PC, print onto a network printer connected to a Windows PC, and operate Windows and DOS programs.
According to Israel-based Affordy, the hassle of tracking down and figuring out how to install applications that work the way Windows users are accustomed to has been one of the major reasons why Linux hasn’t really taken off among consumers, among other reasons. “ Users who were used to a certain application could not find a suitable Linux replacement. There are about 23,000 open source programs. Finding and installing the right program takes time, expertise and experience,” the site says. You can even buy a laptop or desktop from these folks (including the super-cheap Coby netbook pictured below) with the Titan OS preinstalled – or just buy the OS on disc for about $25. Last I checked, that was $154 less than $179 – not a sum to be sneezed at in today’s economy!
Everybody’s got a “Bezeq story.” Here’s mine. It’s about unrequited revenge. But one day I will be avenged, mark my words.
In my Jpost article today, I talked about the alternatives to Israeli phone ex-monopoly Bezeq. While only Bezeq can still offer traditional PSTN phone service, a host of challengers have arisen to provide consumers with broadband-based home phone services, usually on a POP (pay one price, like at Great Adventure) basis. Until customers can connect to the internet at more than the current 8mb/s (most people here have 5mb/s or less), I wrote that transferring for your home phone service to the internet – which for various reasons is dicey enough in Israel (the infrastructure sometimes hems and haws) – might not be such a good idea, at least until Bezeq’s NGN fast data transfer infrastructure (reputed to provide up to 50mb/s capabilities) reaches your neighborhood. And the truth is, Bezeq’s prices and service aren’t all that terrible.
Now. Now they’re not so terrible. As one reader commented on the Jpost site, Bezeq’s prices and service aren’t so terrible now because the company has five competitors breathing down its neck, who are actually having an impact on its customer base. For me, with a network of five or six home computers that are always on and active, downloading, processing, or presenting and playing this or that, adding internet-based home phone service would be just another strain on the system (I’ve been down that road anyway, with both Skype – which usually behaves, but sometimes doesn’t – and a dedicated softphone, complete with VoIP box). But for any folks who aren’t heavy web surfers, saving 50 or 100 shekels a month on their phone bills by switching away from Bezeq. Many are doing so. It makes lots of sense – and can be a very satisfying experience.
That’s because everybody has their “Bezeq story.” You can’t really blame them for the crappy service in the “old days,” before 1984, when the culprit was the government-controlled Ministry of Communications. But you can blame them for the crappy service after 1984, when the Ministry spun-off Bezeq into a separate – but still government-controlled – enterprise.
Even just a few years ago, on the eve of its becoming a private company, Bezeq was still mired in its old ways. Example: You have been able to pay your Bezeq bill by credit card anytime, day or night, over an automated system for nearly a decade. You call their service number (199), press some buttons, and input your credit card number using your keypad. The process is pretty efficient – now. Until about a year and a half or so ago, however, it was much easier to call during business hours and get a real person; that virtual cashier would go on and on for eons, making you repeat input, checking and rechecking things.
Perhaps they planned the system like that for uptight Israelis who expect to be given a hard time by the people they pay for services, but what should have been an easy input-based bill paying exercise turned out to require your full attention for as long as ten minutes! Note that this situation prevailed even during a substantial period when Bezeq was a private company. They’ve cleaned up the input manager now, and it now takes about three minutes to go through the process of changing things.
But that’s not my Bezeq story – instead, this is it: About seven years ago (2002) I was getting ready to leave with my wife and kids for a family trip to U.S. relatives. The flight was to leave quite early, I remember, and we were up long before dawn making last minute preparations. Then it hit me – I forgot to pay the phone bill, which was already overdue by a couple of days! But where was the bill? Already edging on towards late and trying to take care of a plethora of last minute details, I search and searched, but couldn’t find the bill.
When you call Bezeq from your home phone, the computer identifies your phone number and account – and that feature was active in the 2002 version of the Bezeq online payment system. So no problem, right? You don’t really need a bill; call the automatic payment system, let it identify your account via your phone number, let it tell you how much you owe, and pay.
That’s the way you would expect it to work – but not at Bezeq circa 2002. While the system could identify who you were, it couldn’t tell you how much you owed! You had to have the bill in front of you in order to input the full – exact, down to the agora – you were supposed to pay. What if you didn’t have the bill, or wanted to pay in advance? Could you, before, say, going out of town and having lost your bill, input a clearly inflated sum like NIS 500 (instead of the NIS 200 the bill usually was), and let them hold it for you on account?
You could try – as I did – and be told that the payment had been recorded in the system. And you would go on your merry way, confident that Mamale Bell was watching out for you. And you wouldn’t even realize you had a problem until you sauntered back home three weeks later and picked up the phone – and heard nothing!
Why nothing? Because Bezeq had cut off your service. And why had they cut off your service? Because you didn’t pay your bill. But Ms. Bezeq lady, you beg, I lost the bill and input much MORE than I owed, so you would get your money! It’s just not fair! To which the Bezeq lady would reply, in more or less words, “tough.” To get your service back, you had to pay your bill PLUS a cutoff fee, EVEN THOUGH your payment was seemingly accepted at the time of payment by the system!
And you, left holding the bag, seethe with rage. And you tell the Bezeq lady, “All right for you. But one day the government is going to allow competition, and on the first day they do, I am dumping you for anyone else that can offer home phone service, even if they charge more money than you!”
So much for dreams of sweet revenge. Nowadays, it would seem that the revolution is over, that Bezeq has joined the family of humanity and positive human relations. But people like us remember – and our day will come yet!
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