A study by Israel’s Oketz Systems released Thursday said that workers in hi-tech companies have a better chance of finding a “life partner” than workers in other professions. According to the study, one out of every nineteen workers on average finds a mate among their co-workers – but for hi-tech workers, that figure is one out of fourteen. In addition, the study showed that significantly more hi-tech co-worker romances ended up in marriage, than did hookups for workers in other areas. And of course, since hi-tech workers get paid better, it’s a good deal all around!
Could the recession really be over? According to Israeli placement company Etosia, 75% of managers in the hi-tech sector see hiring during 2010 set to grow by at least 20% – with half seeing hiring grow by as much as 30%, or even more. In addition, 46% see salaries in the hi-tech sector growing next year. The poll of 80 directors and top managers in Israeli hi-tech companies was conducted over the past several weeks, with companies of all sizes polled – from those with fewer than 10 employees, to companies with over 500.
Quoting Eyal Solomons, director of Etosia, Globes (in this Hebrew article) said that according to the poll, the hot areas in hi-tech next year – in order of “hotness” – will be software development, sales and marketing, hardware development, and product engineering and development. “Already now we can see a sharp rise in the number of open positions. Since the beginning of the year, demand for workers has gone up 40%.” Salaries, he said, are now more stable as well, since there is more demand.
Perhaps the best result coming out of the poll is that 81% of the bosses believe that the world economy will improve next year. Why is that “the best?” Because Israel’s hi-tech markets are overseas – in the U.S. and Europe, as well as the Far East. Companies wouldn’t be looking to hire if they didn’t think sales were going to rise as well – in the U.S. and Europe. While sales to China are already up, China is still far smaller a customer of Israel’s than the U.S. (first place) and Europe (second).
After being battered for the past couple of years, hi-tech companies have been very conservative in hiring – so the fact that they’re going out on a limb and proclaiming their desire to hire means that change really is in the air. Let’s hope that these guys are right!
You know those TV shows (I’m thinking Oprah) where they tell you how much money you can save if you stop smoking? Well, I’m saving money now too – not by giving up smoking, but by giving up Big Corporate Commercial TV!
Actually, I’m not giving up TV – not by a long shot. What I am giving up is subscription digital satellite TV, better known in Israel as “YES.”
Yes, this post is about saying no to YES (the truth is I thought of that line a long time ago, but I promised to give Jameel credit. We like Jameel). YES was costing me NIS 290 a month ($77 a month in current shekels!), an astronomical price for much of what turns out to be content (upwards of 80%, I would say) I can get for FREE, using an alternative satellite decoder that subscribes to the hundreds of free to airTV stations broadcasting in the Middle East.
I’ve been investigating the idea of dumping YES for awhile, so I did quite a bit of research on alternatives – and I knew exactly what to expect with the one meter dish I had installed, aimed at two satellites, Israel’s Amos, which has the six Israeli stations and Middle East TV, and Nilesat, which carries about 600 channels. Yes, most of them are Arabic, but there are enough English language one to make getting rid of YES worth it.
Until very recently, YES and HOT (the cable provider) had you over a barrel, because it was the only way even to get Israel Channel 10 (Recently Channels 1 and 2 went digital, and now you need a terrestrial decoder even to watch those). Now, if you want to watch any TV at all, you need a terrestrial digital box, which costs a couple of hundred shekels (I think) But for not much more, you can get a satellite decoder which you can attach to your YES satellite dish connection, if you’re already a customer (when you cancel your service, YES leaves the dish in place). The YES dishes are 80 centimeters, and most people I know who do this are able to use them to get the Nilesat broadcasts. If you want to be “sure” you’ll have access to the wide range of stations on Nilesat or don’t have a YES dish, you can get a one meter dish (like I did) for a few hundred more shekels.
I won’t go into the details, but suffice to say that on Nilesat, there are about 25 English language channels – news, sports and entertainment – all broadcasting free to air. From what I’ve seen so far, the programs on the free channels are equal (if not superior) to the YES content; the Dubai MBC English language movie stations (there are three of them), for example, all have the same movies that YES was charging 40 shekels a month for customers to watch as part of the “movie package.” There hasn’t been a decent program on the YES entertainment stations (channels 12, 13, 14) for a long time, imho, but the programs on the two MBC entertainment channels, as well as Fox Series (where you can watch The Simpsons 10 times a day!), along with a couple of other light entertainment channels, more than make up for YES’s offerings.
In fact, YES can thank MBC for making me a non-customer – it just highlighted the greed of the company. As I mentioned, the MBC channels are all free to air – meaning that YES could rebroadcast them without it costing them a nickel. But even worse; the one Arabic language MBC station is part of their “premium” Arabic package! Not that I watch Arabic TV (although I have plenty of opportunity to do so now!), but if you’re going to rebroadcast one of the MBCs, why not all of them!? But of course they wouldn’t – because then you might not order their “premium” entertainment package! Why pay for what you can see for free?
The truth is, it wasn’t even the money that got us to cancel. What we really hated about YES were, believe it or not, the “promos.” At all hours of the day and night, YES would broadcast promos for the most depraved programs – running the most depraved clips from the programs! And while I wouldn’t care if they did it at night, during “adult time,” I couldn’t take how they insisted on doing it during the afternoon, between shows the kids watch! I know quite a few people who felt the same way, but I’m sure they got the same reaction I did when I called YES to complain – double-talk, accusations that I was hallucinating (true story!), and being ignored.
They just don’t care – until you call to cancel. Now, I’ve got service reps left and right begging me to stay. By the way – don’t try to quit if you have a contract (ie wait till it runs out, because it will cost you at least NIS 400 to break it!). I haven’t had a contract for awhile, so theoretically I should be able to call up and cancel immediately. No way, though; I have to wait for a “senior service person” to call me up and “confirm” that I want to cancel (no doubt I will have to endure some sales pitch). But that’s to be expected, too – they learned it at the “nickel and dime” school of making money, quite common among many Israeli companies. This way, they can keep me on the line for another week or so.
Meanwhile, I’m quite happy with my 35 or so watchable stations (supplemented, of course, by iTunes podcasts and downloaded shows – but that’s another post). I’m thinking I should get someone to back a show I might produce about How to Save Money By Cutting the Cable (or the DBS dish). I bet they won’t show it on YES, though!
If you thought you weren’t getting the internet connection speed you’re paying for, you may be right. According to Knesset member Meir Sheetrit, the two companies in Israel that provide infrastructure and backbone services for internet connection – Bezeq (the phone company) and Hot (the cable company) – are not going to be able to provide the super-fast speeds they are promising to customers, except in maybe a few places.
Sheetrit suggests that the companies be required by law to tell customers the maximum speed they can expect in their areas, considering the potential for misleading customers. “Often, because of their naiveté, customers sign up for service at high speed and prices, only to find out that the company is unable to provide the service,” he wrote in a letter to the Knesset Technology Committee.
Sheetrit forgot to add what comes next – the near-impossibility of getting your money back after you’ve been ripped off by these vultures. It’s bad enough that they (by “they” I mean almost every large service company, not just ISPs) will try to sell you stuff you don’t need at almost every turn, but when the service or product they dump off on you doesn’t even work, trying to get your money back is out of the question – the best you can hope for, usually, is a credit towards a future purchase. In other words, once they’ve got your money, you’re not getting it back!
As I wrote in the Jerusalem Post, it’s a worldwide trend – service and quality you once expected as a matter of course is now “premium,” as companies, strapped for cash, nickel and dime us for everything they can squeeze out of us.
Why am I not surprised? This is just another manifestation of an attitude that you find in so many places, from the corner store to the bank to, of course, the government. They sweet talk you and act like you’re their best friend when they try to get you to sign up – but once they have your money, try getting the time of day out of them!
Here are a few good tests I’ve found which indicates how badly you are going to get ripped off:
Before ordering a service, call the company’s service line, and see how long they keep you waiting. While all companies are guilty of giving lousy service, some are less bad than others. As I do lots of research for my writing, I call companies like Orange, Bezeq, etc. to ask questions, even if I’m not a subscriber to the service. A good indication of what to expect is the “sales to service call” ratio – ie, the time difference between how fast the sales people answer the phone, and how slowly the service people talk to you. The bigger the gap, the worse the service, I’ve found.
Ditto for the sales pitches they give you, both recorded and live. Some companies will respond to nearly every question with a sales pitch, basically ignoring what you asked (but implying that your problem can be solved if you just ‘upgrade’). Often long times on hold are coordinated with repeated recorded sales pitches – it’s as if they keep you waiting just so they can get you to listen to their stupid ads! Avoid companies that do this, if possible.
Any service or sales person that does not implicitly understand that they work for you – and not the opposite – is a bad reflection on the company they work for. When I speak to sales or service reps, I’m very attuned to signs of cynicism or superciliousness. If the person on the other end of the phone sounds like s/he has his/her nose up in the air when they talk to you – like they’re somehow better than you (even though you’re paying their salary!) – it’s time to move on.
How do you resolve these issues? In Israel, a loud voice always helps. You have to be prepared “lahafoch shulchanot” (go crazy),as they say. Threaten to switch, cancel the service, or threatening to tell all your friends how bad the service/product is can help too, sometimes; most of the people you speak to on the phone don’t care one way or the other, but if you really do cancel or switch, you can be sure their manager will be listening to the recording of the conversation and probably call them on it, so if you can make them understand that it is they who are causing you to want to leave the company, they may think twice before acting nasty. Unfortunately, there’s no sure-fire single method that works every time; it’s a matter of experimentation, seeing which company reacts to what tactic.
But it’s worth the effort; when you confront the service providers and make them understand what they are doing wrong, you are contributing to an improvement of the consumer culture in this country – and maybe even helping the next person not to get ripped off!
Israel is a technology powerhouse – but how powerful a powerhouse? Very powerful, it turns out – and now we have the statistics to back up the claim. A study by the Taub Center for Social Policy Research shows that Israel runs circles around even the most advanced countries when it comes to patents, research, and even Nobel prizes!
For example, the study says, Israelis get more patents in the United States per capita (relative to population size) than any of the G7 countries, including the U.S. itself. By 2003, in fact, Israelis had 69% more patents per capita than any of the G7’s. In 1990, by contrast, Israelis got 6% fewer patents than inventors in G7 countries (which in itself is not too shabby, imho).
Nobel prizes? Israel is in sixth place overall in absolute numbers of Nobel Prize winners. Since 2000, Nobel Prizes have been awarded to at least one winner in 20 of 200 countries around the world – while Israelis during that period won 5 Nobels!
Research? Check this out: Israeli economists were cited in more publications (per capita, ie relative to the number of economists in each country) between 1970 and 2000 than economists in any other country in the world. The runner-up is Britain – but Israeli economists were cited seven times more than British economists in magazines, books, periodicals, journals, etc.!
The study has more to say – not so good -about standards of living, poverty, etc. I’ll get to that in the next an upcoming post, but let’s first enjoy this good news, at least for now!
Chalk up another successful export industry Israel is a player in: Satellites. Earlier this year, Israel’s first communication satellite, Amos-1, was sold to Intelsat, one of the largest operators of communication satellites in the world. Amos 1 will now be known as Intelsat 24, and will be used for communications in East Asia – meaning that Iranians watching channels like India’s Star TV may be getting their shows from an Israeli-made satellite!
According Amitzur Rosenfeld, director of MicroSat Israel (a joint venture between IAI and Rafael to build micro-satellites), Intelsat is directing eastward Amos-1, which is still in orbit. Speaking recently at a scientific conference in Tel Aviv, Rosenfeld said the original plan had been to use whatever fuel was left on the old Amos-1 (launched in 1996) and fire it out of the earth’s orbit, to make room for new satellites. By doing so, Israel was being a good world citizen; according to NASA, there are over 9,000 (!) satellites and/or other “artificial objects” orbiting the earth, so things can get crowded up there!
Israel, it turns out, is one of the most advanced countries in satellite technology anywhere, because of the launching technology it has developed, along with breakthroughs in imaging. Most of the country’s communication satellites (like the Amoses) have been launched from outside the country (France, India, Russia, etc.), because of the need to fire satellites in an eastward direction, the direction of the earth’s rotation. That works fine in Florida or Texas, but in this part of the world, an eastbound launch might be construed as an attack by Jordan or further neighbors.
And, in addition, Israel’s new TecSAR satellite provides superior imaging capabilities, enabling sensors to pick up what is going on down below even during cloudy weather. Israel and France are developing a satellite that will enable farmers, fishermen and governments to better keep track of the land and sea environment, and according to “informed sources,” NASA is set to build a satellite in Israel using TecSAR technology to be used to map the usually very cloudy planet Venus. Nowadays, here in Israel, “space cadet” is a compliment, not an insult!
With the weather turning wintery in Israel over the last few days – and more promised for this week – I wanted to tell you about a great service you may not know about. Dr. Barry Lynn’s Weather It Is is a weather forecasting service that gives a specific forecast for dozens of cities in Israel, usually much more accurate than the forecast you get on radio or TV.
I interviewed Dr. Lynn for the Jpost a few years ago, and he told me that the standard “one size fits all” weather forecast issued by the Israel Weather Service is the result of bad equipment, small budgets, and poor motivation (as in small salaries). The one perk the forecasters doget, it appears, is fame – the one on duty during prime radio hours gets to jabber with the hosts a little bit, but beyond that there’s little to attract talented meteorologists to a government job, he said.
By the way – weather forecasters do a lot more than just tell you whether you should take an umbrella when you leave the house. As I wrote then:
…improved and more accurate weather prediction could be a boon for many industries that need to wrestle the environmental elements in order to get work done. Take an electric company crew that needs to do major line work, for example. These guys get paid a huge hunk of change for field work, and if the company sends them out on a job, while they sit in the truck instead of working because a surprise electrical storm has made it too dangerous to work, the company – and, of course, its customers – end up footing that bill. An accurate weather prediction for the specific area in question is valuable information for the utility, says Dr. Lynn, and they’ll pay – as will oil and gas drillers, farmers, airports and a host of other industries and services.
When I spoke to Dr. Lynn, he mentioned that he was involved in forming some deals, and indeed he now has a general website where he advertises his services, and it appears he’s “weathering” the recssion. Meanwhile, he updates his Israel site on a regular basis. It’s interesting to see what the differences in weather are in various places in Israel during stormy times like these!
Remember the startup contest, Exit’09? The one where the winner gets – would you believe it – a package worth $250,000? Well, we have a winner!
If you will recall (and if you don’t, the original article is here), Exit’09 was a contest to decide what Israel’s most promising startup was. Applicants submitted ideas, videos, and details to the judges, who decided whether or not they qualified for the contest; those that did survived by getting people to vote for them, with the top winners each week advancing to the finals. Eventually, there were only two companies left, and they participated in a “Big Brother” style internet broadcast, with web viewers able to watch them put together their final presentations, which the judges would then decide between, declaring one a winner.
And the winner? While you’d expect the people (and the judges’) choice to be a really sophisticated new web service, or groundbreaking piece of software, the idea that got the prize belongs to Penina First, a young lady from the town of Givat Ze’ev, who wants to organize an SMS alert system for odd job seekers and the people who need them to run errands.
Penina foresees a site called Day-Job (doesn’t seem to be in existence yet), where people looking for someone to do a short task – say, babysitting, filling in for an absent waiter or secretary, someone to do some housework, etc. – can search out a worker and hire them. Candidates who are members of the service get an SMS, and the first one to respond gets the job.
First says that the system is perfect for students, soldiers, etc., who can’t commit to a regular work schedule, but want to earn some extra money. Her sympathies are with the workers (she’s clearly “been there”), so all fees are collected from the employers – who are asked to pay a modest sum of seven shekels, collected by reverse SMS when they close the deal to hire someone.
It’s really an ingeniously simple idea – so much so you would have thought it already existed. But it doesn’t! Even more – the idea is genuinely Israeli. I read somewhere that Tel Aviv is one of the best cities for temping and odd jobs. Meaning that First’s idea is bound to be a winner. Good choice, Exit’09 judges!
If you ever wondered where new internet ideas come from – they come from places like the minds of the people who entered the Exit ‘09 contest. The contest, sponsored by a slew of Israeli companies (chief among them Israeli development house Sergata) is open to anyone with a good idea – and if the idea is good enough to get into the contest, they could win a “startup package” worth $250,000 (including $100,000 in cash)! Even better – the format of the contest is a sort of “reality TV” show, where fans of startup ideas can vote for their favorites, with a panel of judges (top people from Google Israel, IBM, The Marker, and others) picking the winner.
Most of the 26 contestants put up a video on the Exit ‘09 site describing their idea or technology. I wrote about the contest in a Jerusalem Post article (which you can see here), but here I wanted to say something about the videos (ie, the ideas) – which got me thinking about the whole business of “innovation.”
There were a couple of really original ideas – one entrepreneur wants to put up a site where people who wear hearing aids can adjust them using a website, another plans a “pet interface” site for dogs and cats who are at home all day alone (they can communicate with their masters, or even with other pets!). Another site would provide a “virtual shrink” for counseling and coaching.
But many of the other ideas seemed to be very similar to already existing web sites and services. So, if the contest was based on “innovation” – having a really good, different idea – many of the contenders wouldn’t have qualified to be in the contest, based on what I could see.
But modern “innovation” – the kind that makes you hundreds of millions on the internet – isn’t necessarily just about having a unique idea. It can be about having a unique twist on an existing idea. It’s about the packaging, the marketing, the way you convince people to use it – the way YOU see it being used. You can take an existing idea and tweak it, turning it into something big – much bigger than the original idea you were tweaking. That’s really all you need!
Believe it or not, one of the biggest “breakthrough ideas” of the internet era – distributing music over a network – is actually a century old! The Tel-Musici Company of Wilmington, Delaware, was, according to this article, streaming music directly to users’ homes in 1909 – via the telephone! Customers would call Tel-Musici and order a selection, and for three cents (seven cents for lengthy operas), the company would stream music to the customer’s phonograph, via a special transmitter connecting the phone and the phonograph that “intensifies and enlarges the volume of sound of all phonographic records but eliminates the metallic, rasping and grating features which have heretofore constituted an objectionable feature of phonographic concerts.”
I couldn’t find any references on whether Napster inventor Shawn Fanning was aware of Tel-Musici, but I wouldn’t be surprised if he was. And there are lots of other examples of successful programs that conquered the market from less well-marketed previous offerings.
In other words, to succeed in the internet business, you don’t necessarily even need an original idea! And one thing I get from watching the videos on the Exit ‘09 site is that you don’t necessarily need much technical knowledge either (many of the presenters say straight out that they don’t have a technical background). And in fact, the premise of Exit ‘09 is that the winning idea gets lots of help from the dozen or so companies offering programming, marketing, and branding help. All that gets outsourced to the service providers. In other words, the only thing you have to bring to the table is the “tweak” – the little twist that will put even an already existing idea into a new light. Exit ‘09 proves it (and a number of friends of mine who began successful startups prove it too).
Wow! It that’s all it takes, what’s stopping us from raking in the bucks?!?
Usually, mixing business with politics isn’t such a good idea if you’re trying to sell somebody something. You never know whom you’re going to offend, and the customer (and cash) is king.
But if you’re just giving away your product, I guess politics can play a role – maybe a big one. That’s definitely the philosophy of Zvi Schreiber, CEO of G.ho.st. When you hold an opening event at a gap in the security fence (“separation wall”) separating Jerusalem from Bethlehem, you’re wading ankle deep in one of the hottest political issues in the region.
That’s exactly what Schreiber did, launching the final beta version of his G.ho.st virtual operating system at “this symbol of division,” according to special guest Tony Blair, who added “I’ve done many launches in my life, but this ranks as about the most unusual.”
With G.ho.st, users can store up to 15 gigs of files, and use an office suite with their files, browse the internet, and access their e-mail from any computer in the world. User accounts are stored in the “cloud,” the one run by Amazon, and you can log into your G.ho.st account anywhere.
Why the security fence? Because most of the programming for G.ho.st is being done by programmers who live in Ramallah! G.ho.st’s corporate offices are in Israel proper, but Schreiber has outsourced almost all of the G.ho.st architecture work to programmers in the Palestinian Authority (according to what he told me). “I’m perhaps the only CEO in the world who can’t visit the company’s main office, even though it’s like 15 kilometers my house in Jerusalem,” Schreiber said at the event.
In my interview with him, Schreiber described how staff meetings are held in a gas station near Jericho. “We’ve even had company meetings there, since it’s the only place we can get together that both sets of employees can get to,” he said. But it’s worth it, he added; “I’ve always wanted to make a contribution to coexistence, and a high-tech firm with offices in Israel and the PA seemed like a good way to do it.”
What to make of G.ho.st? The question come up because there are those who are accusing G.ho.st of “exploitation” in the guise of “promoting coexistence.” Why? Schreiber says his PA programmers are well compensated – “I’m not aware of any other company in the PA that gives out options to its employees,” Schreiber told me – but for sure the salaries those benefits are based on are going to be significantly less than he would pay to Israeli employees.
In that sense, Schreiber has succeeded in replacing Bangalore with Ramallah. If you think there’s nothing wrong with exporting jobs to the Far East, then there’s nothing wrong with exporting jobs to the Palestinian Authority; if you believe employers have a responsibility to their national entities and the citizens of the country that afforded them the opportunity to be in a position to employ others, then you have a problem with G.ho.st.
In addition, because the Palestinians are such bitter enemies of Israel, some would argue that Schreiber is wrong on two counts: One, he’s providing jobs to Palestinians who want to see us dead (or maybe just deported), and two, he’s exporting jobs that Israelis would be happy to do during these recessionary times.
According to this AFP article, most of the Ramallah employees work for a third of the pay of their Israeli counterparts. Quoting Dror Globerman of Ma’ariv, the article says:
“I think the incentives are definitely there. (The West Bank) is cheap and close, and Palestinian engineers are talented people.”
So it’s all about the money for G.ho.st – or is it? The AFP article goes on to say:
However, the persistent threat of political instability still encourages most Israeli entrepreneurs to look to calmer parts of the globe. “No one can guarantee that a Palestinian engineer will always be able to reach his office or have an Internet connection,” Dror says. “Israelis are used to having these fears addressed to them by foreign investors.”
In other words, Ramallah is not Bangalore. Given the volatile political and security situation, work could be suspended due to an IDF action in response to a terror attack at any time, or (probably more likely) a shootout between Hamas and Fatah troops near the G.ho.st offices. (Given the rampant crime in the PA, I wonder if Schreiber has to pay protection money to criminal gangs – or the “official” police - in order to be left alone? See, that’s a question you can’t ask a CEO!). For dealing with those issues, Schreiber deserves a lot of credit.
And G.ho.st fits right in with Binyamin Netanyahu’s declared desire to help the PA economically – the idea being that once Palestinians get a taste of the “good life” in Israel, they’ll have a strong incentive to play peace ball. That there is something to this is clear when you speak to Arabs in Wadi Ara (as I did) about what they think of proposals to move the border and rope them into Palestinian Authority controlled areas.
So what do you think the Palestinians think about all this? Do they feel “colonialized” or “exploited” by Schreiber? Not according to this article by Ma’an, the official PA news agency.
The project, three years in the making, was funded by the Benchmark Capital Fund and Noa Rothman’s foundation, and hired Palestinian and Israeli developers trained in local universities to push forward the development.
“It was a program aiming to bring some of the prosperity and skills to Palestinians that have brought success to the Israeli [IT] industry,” one organizer said.
The program’s launch, in front of Israel’s separation wall in the Bethlehem-area town of Beit Jala, focused on the potential of creativity and economic development for the creation of a stable future for both Israel and Palestine.
Of course, there was the requisite paragraph afterwards on how there needs to be a full Israeli withdrawal to the pre-1967 borders and the return of descendants of refugees, etc. etc. But it sounds to me like Ma’an knows a good thing when it sees it. As the AFP article quotes Ramallah office director Khaled Ayyash as saying:
“We are creating jobs, we are getting good salaries, and we can work here in Palestine instead of going abroad.”
Israel is the world leader in hi-tech innovations. So many of the internet, cellphone, and gadget inventions that make our lives easier and more fun are born right here in Israel! Get the inside track on the newest ideas and innovations in our bi-weekly Digital Israel Newsletter. Sign up right here!
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