One of the great things about a smartphone is the ability it gives you to connect to the wider world – through its data connection. And now, with relatively fast 3G internet networks, you can really hook into lots of great services. While the iPhone usually gets most of the glory, plain old Symbian or Windows devices can do most of us just fine.

For instance, I like having the option of hooking up internet phone calls on my cellphone using Skype. Skype has an application, called Skype Lite, which lets Java phone users dial into Skype via a regular cell phone call, with the call forwarded from the local connection to your Skype contact anywhere in the world. That’s a great way to save on international phone calls, but if you want to avoid the phone call charge itself, you can make a free Skype call using your smartphone, if you’re using a wifi connection. What if there’s no wifi? A smartphone lets you easily switch between the different connection options, such as WAP or 3G.

My Nokia 5800 phone is a Symbian device, and as of now Skype doesn’t have a native application for Symbians. So, I use an app called Nimbuzz, which very neatly lets you connect with your Skype account and call your contacts – as well as your the contacts in your phone book (I used Fring for awhile, but found Nimbuzz to be much neater in its approach).

Other notable apps that let you hook up with the rest of the world: Qik, a great app that lets you broadcast (via e-mail, Twitter and Facebook) whatever is happening around your phone live to the rest of the world; vTap, a video sharing site for mobiles; and Waze (http://www.waze.co.il or http://www.waze.com), which uses your phone’s GPS settings to determine where you are, and informs you of traffic problems or speed traps in your area.

As I wrote in the Jerusalem Post, you can connect to services like these via wifi, or 3G. But when using cellular internet, you are being charged by the kilobyte for all data you transfer on the network. For Orange customers, for example, the basic surfing package gives you almost unlimited surfing within the Orange site network, but once you try and connect to the rest of the world, you find that the 30 MB in data transfer you get with the basic NIS 21 package just isn’t enough.

Unfortunately, the concept of unlimited data connection is unknown in Israel, unlike in the rest of the world. On the other hand, the commensurate cost of the data connection is cheaper, because you get to choose from one of four data connection packages, so you can decide how much or how little you want to spend. Fortunately for me, I’m able to do a lot of my work in wifi-friendly environments, so I use my phone’s wifi connection to connect to most of the cool services I use. But having that 3G backup “insurance policy” is essential; for example, I was able to use soft modem Joikuspot to get my work done while helping my wife keep vigil recently at the hospital for a sick relative.

Having already received a warning that I was running out of allocated data time, I decided to upgrade from the 30 MB to the 150 MB package, which costs NIS 41 a month (to fund it, I dropped the GPS, which was NIS 21 a month, so my bill is essentially the same). The next package in the series, 5GB of data connection time, should put paid to any concerns I would have about going over the transfer limit; but that package is NIS 81 a month.

Since I don’t want to pay any more on my monthly bill than I already do, I didn’t upgrade to the 5GB plan – but if I could drop another NIS 40 in existing services that I don’t need as much, I would. Unfortunately, since most of my bill consists of set charges (for minutes and SMS usage), there’s almost nothing I can cut out without going to a different call package. But if I could shave off some of that cost – maybe take a package that doesn’t include 200 free SMS messages (I don’t use nearly that many), I could cut down the talk package and apply that money to the data package.

So here’s what I’m planning to do: I’d like to call Orange and figure out what the absolute cheapest package they offer is, and figure out whether signing up for that, along with the 5 GB data package (or even the 20 GB package, for NIS 80), comes out cheaper. My wife, for example, pays a basic charge of NIS 8.57 per month, and then by the minute (about 60 agurot). Which sounds expensive, and would be if I used it to talk the 200 plus minutes a month I usually use my cellphone. But – what if I were to make all my calls using Nimbuzz/Skype? I’d still have to pay SkypeOut minutes if I call non-Skype customers, but maybe that would be cheaper than paying for the cell phone minutes.

And even if it cost the same (I suspect it would), I would have the greater flexibility of being able to use the data package anyway I wanted, which is much more efficient than having services I don’t really need or want (extra SMS messages, which Orange is always giving away for free anyway – their latest promo was 1,000 free messages in honor of Ramadan!). With 5GB (or 20GB!) of data connection, I wouldn’t even have to use Skype; I could contact everyone directly on Facebook, Messenger, or e-mail, with actual talking over Skype taking place only when necessary (how many times do we just need to convey information, as opposed to getting into a conversation, when calling colleagues, customers, etc.? That’s why SMS messages are so popular!). If nothing else, this would be a cool topic to write about. I figure I could get three columns out of it!

In my Jpost article today, I talked about the alternatives to Israeli phone ex-monopoly Bezeq. While only Bezeq can still offer traditional PSTN phone service, a host of challengers have arisen to provide consumers with broadband-based home phone services, usually on a POP (pay one price, like at Great Adventure) basis. Until customers can connect to the internet at more than the current 8mb/s (most people here have 5mb/s or less), I wrote that transferring for your home phone service to the internet – which for various reasons is dicey enough in Israel (the infrastructure sometimes hems and haws) – might not be such a good idea, at least until Bezeq’s NGN fast data transfer infrastructure (reputed to provide up to 50mb/s capabilities) reaches your neighborhood. And the truth is, Bezeq’s prices and service aren’t all that terrible.

Now. Now they’re not so terrible. As one reader commented on the Jpost site, Bezeq’s prices and service aren’t so terrible now because the company has five competitors breathing down its neck, who are actually having an impact on its customer base. For me, with a network of five or six home computers that are always on and active, downloading, processing, or presenting and playing this or that, adding internet-based home phone service would be just another strain on the system (I’ve been down that road anyway, with both Skype – which usually behaves, but sometimes doesn’t – and a dedicated softphone, complete with VoIP box). But for  any folks who aren’t heavy web surfers, saving 50 or 100 shekels a month on their phone bills by switching away from Bezeq. Many are doing so. It makes lots of sense – and can be a very satisfying experience.

That’s because everybody has their “Bezeq story.” You can’t really blame them for the crappy service in the “old days,” before 1984, when the culprit was the government-controlled Ministry of Communications. But you can blame them for the crappy service after 1984, when the Ministry spun-off Bezeq into a separate – but still government-controlled – enterprise.

Even just a few years ago, on the eve of its becoming a private company, Bezeq was still mired in its old ways. Example: You have been able to pay your Bezeq bill by credit card anytime, day or night, over an automated system for nearly a decade. You call their service number (199), press some buttons, and input your credit card number using your keypad. The process is pretty efficient – now. Until about a year and a half or so ago, however, it was much easier to call during business hours and get a real person; that virtual cashier would go on and on for eons, making you repeat input, checking and rechecking things.

Perhaps they planned the system like that for uptight Israelis who expect to be given a hard time by the people they pay for services, but what should have been an easy input-based bill paying exercise turned out to require your full attention for as long as ten minutes! Note that this situation prevailed even during a substantial period when Bezeq was a private company. They’ve cleaned up the input manager now, and it now takes about three minutes to go through the process of changing things.

But that’s not my Bezeq story – instead, this is it: About seven years ago (2002) I was getting ready to leave with my wife and kids for a family trip to U.S. relatives. The flight was to leave quite early, I remember, and we were up long before dawn making last minute preparations. Then it hit me – I forgot to pay the phone bill, which was already overdue by a couple of days! But where was the bill? Already edging on towards late and trying to take care of a plethora of last minute details, I search and searched, but couldn’t find the bill.

When you call Bezeq from your home phone, the computer identifies your phone number and account  – and that feature was active in the 2002 version of the Bezeq online payment system. So no problem, right? You don’t really need a bill; call the automatic payment system, let it identify your account  via your phone number, let it tell you how much you owe, and pay.

That’s the way you would expect it to work – but not at Bezeq circa 2002. While the system could identify who you were, it couldn’t tell you how much you owed! You had to have the bill in front of you in order to input the full – exact, down to the agora – you were supposed to pay. What if you didn’t have the bill, or wanted to pay in advance? Could you, before, say, going out of town and having lost your bill, input a clearly inflated sum like NIS 500 (instead of the NIS 200 the bill usually was), and let them hold it for you on account?

You could try – as I did – and be told that the payment had been recorded in the system. And you would go on your merry way, confident that Mamale Bell was watching out for you. And you wouldn’t even realize you had a problem until you sauntered back home three weeks later and picked up the phone – and heard nothing!

Why nothing? Because Bezeq had cut off your service. And why had they cut off your service? Because you didn’t pay your bill. But Ms. Bezeq lady, you beg, I lost the bill and input much MORE than I owed, so you would get your money! It’s just not fair! To which the Bezeq lady would reply, in more or less words, “tough.” To get your service back, you had to pay your bill PLUS a cutoff fee, EVEN THOUGH your payment was seemingly accepted at the time of payment by the system!

And you, left holding the bag, seethe with rage. And you tell the Bezeq lady, “All right for you. But one day the government is going to allow competition, and on the first day they do, I am dumping you for anyone else that can offer home phone service, even if they charge more money than you!”

So much for dreams of sweet revenge. Nowadays, it would seem that the revolution is over, that Bezeq has joined the family of humanity and positive human relations. But people like us remember – and our day will come yet!