I’ve fallen behind on my blogging schedule of late. I was in the U.S. for most of August, and you know how that is – hanging out with the kids, running around to the stores, etc. Visiting the family is wonderful, but it’s no vacation!

I was all set to get back into the swing of things, when the almost unbelievable happened – my wife’s sister, Abigail Radoszkowicz, passed away, at the age of 53. Abigail was the editor of the Op-Ed page of the Jerusalem Post, which wrote a lengthy and emotional obituary for her. I’ve made a web page with the obit, plus letters and e-mail messages that the writers Abigail worked with sent to the Jpost in response to the tragedy. People who visited my wife as she sat shiva said they couldn’t recall ever reading an obit with such emotion and sadness. She was clearly loved by her colleagues – and yet, she was always sure she was going to be “the next one” to be fired!

She was diagnosed with ovarian cancer only in the middle of July – barely six weeks before she died. It was a very aggressive cancer, that spread to the liver and kidneys, until her body basically broke down on the Thursday (Sept. 3) that she passed away. She died very late Thursday night, and her husband, trying to arrange for a funeral for the next day, was told that there was no room in Jerusalem’s main cemetery, Har Hamenuchot – so she was sent to Har Hazeitim (Mt. of Olives), usually reserved for only the most righteous. While to look at her you wouldn’t think she was one of the “hidden tzaddikim,” apparently G-d knew better – and He arranged for her to be buried in a place worthy of her.

There’s lots I can say about Abigail – as a journalist, a sister in law, and a family member (the latter two are not necessarily the same, as most of us know). She was an intellectual who didn’t flaunt her knowledge, a cultured person who didn’t look down at the “masses,” and a religious (almost Chareidi) mother who encouraged her kids to explore the world. Abigail got me my start in the Jpost many years ago, where she got me an interview with the head of the ads department – from where I moved into systems administration, and finally writing. It’s only now, after the week of the shiva, that the loss is sinking in.

To read the obit (if you missed it in the Jpost), and the letters to the editor, please click on http://abigail.cyberjew.net/

As an almost certified paranoiac, I haven’t been posting for that last three and a half weeks – the exact amount of time I was away with the family in the U.S. I didn’t want to write anything that would give away the fact that I was out of town (and that the house was for the most part empty) like this guy did, giving crooks a green light for their home invasion. You could probably find out my address, if you googled hard enough! Note to all potential thieves: We’re home now, so don’t bother coming around!

What did I bring back from the States, you ask? Plenty: Lots of “stuff,” but even more stories, not all of them happy. Most people who live in Israel and go to the U.S. buy stuff, because it’s often cheaper there, and they have more of a variety. For example: I picked up a nice flat screen TV for the bedroom, only $285 at Wal-mart (which I should have returned, because I saw it a week later at Costco for $225!). We got a bunch of other stuff too, lots of it from the Dollar Store (and Kohl’s, which had some great sales!)

But the stories – those weren’t as much fun as the shopping. Many of the stories had to do with trying to get some help with products and services, and getting pushed around by phone correspondents who were clearly from someplace outside the U.S., who could do nothing more than read a script (usually in very poorly accented English, I might add). I alluded to one of these situations in a JPost article; I was trying to get Verizon, the service provider for my parents’ DSL internet connection, to fix a connection issue.

For a week I was bounced around the world, speaking to phone attendants in India and Mexico, for the most part, who had no answers for me, and no interest in getting my problem solved. As I wrote, these people, from a third world background, have more serious survival issues to deal with than fixing my connection in time to allow me to attend my videoconferencing meetings. And of course, with each subsequent phone call, my tone got louder and louder. You could just picture the phone attendant pulling out her “angry customer script,” reading back the responses she was supposed to give when the customer starts yelling (I bet that script gets a lot of use!). Finally, I managed to get through to someone in the American call center, and the problem was resolved a day and a half later.

Verizon was far from the only runaround I was subjected to – I had “incidents” with several cell phone service providers, and even the customer service in some stores wasn’t up to par. I could even swear that 7-11 was using an inferior grade of coffee – it just wasn’t that good! Not to mention the much higher prices everywhere. Eleven bucks to cross a stupid bridge (the Verrazano)? Fuhgeddaboutit!

As I wrote in the Post, Hebrew has apparently saved Israel from the scourge of outsourcing. It’s unlikely that workers in India or other outsourcing centers are going to bother to learn Hebrew in order to serve the local market, so we’re unlikely to be subjected to the scourges resulting from dealing with uncaring foreigners half a world away. Instead, we’re subjected to the scourges of dealing with uncaring Israelis a half kilometer away! But it’s not the same; you have a common cultural basis which you can pull out of your pocket when you deal with a local person (we’ve all had some experience in this, like the secretary who takes pity on you because she knows you’re getting the kids ready for Shabbat).

Ironically, as a reader reminded me, Israel has a significant outsourcing operation as well; although much less active here now, New Jersey-based IDT runs dozens of call centers here in Israel. But the Israeli call centers are far different than the Indian ones, because here the centers recruit from among American immigrants – so when a caller reaches an Israeli center, they really are talking to someone with whom they can identify, and who can identify with them. Based on my frustrating experiences with call center people over the past few weeks, that identification apparently counts for a lot more than we realize.

Whether it means something politically or economically, I can’t say – but something fundamental has apparently changed in the  Israeli attitude to the dollar. In the old days, dollars were seen as the ultimate hedge against shekel inflation (many apartment  renters used to have to pay a year’s rent up front, in dollars!), but now, apparently, respect for the greenback is at an all time  low. How else do you explain it when discount supermarkets are using dollars as a sales gimmick?

In Israel, groceries aren’t cheap (although not necessarily overly expensive), but you really don’t want to stock up if you’re  paying full price. So, you wait for a sale, and then you buy in quantity. Each chain has its own sale “style” – buy one or two  items and get one free, coupons, cash back on a credit card, etc. Smart shoppers can sometimes reduce their food bill by 10% – 20% through savvy use of the discounting system, hopping from store to store looking for bargains.

That means there’s little brand loyalty for supermarket chains in Israel, and the stores know it; they realize that price trumps  convenience, prizes, or green stamps for most customers. So, they run a sale when they want to drum up business. And this is the story of one of those sales.

Not far from my house there’s a branch of a chain called Victory. Some chains go for an affluent crowd (they usually open in more affluent neighborhoods), but Victory generally sticks to the “periphery,” catering largely to Russian immigrants and working class Israelis, from what I can tell. No matter – everyone wants a bargain, and since we were in the area, we decided to check out some of their bargains.

The deal this time was unlike any I have ever seen in Israel: On a wide range of goods, you paid full price, but at checkout time, you got a cash refund – in U.S. dollars! Not the dollar equivalent in shekels, but real live actual dollars! With the dollar hovering around NIS 4 these days, that meant a discount of about 4 shekels on the participating products. The photo, for example, says you get a dollar back if you buy three packages of marshmallows. Each package is 6 shekels, so you end up paying 14 shekels for the three – a discount of a little less than 20% on each package, by my reckoning. Not too bad, but there were a lot of really good buys, with some prices halved, taking into account the dollar deal. Altogether, we got $22 U.S. dollars after everything was added up – about 80 shekels – off a total bill of 550 shekels (they didn’t look like phonies, either).

If you ask me, it’s a genius move! Israelis like to travel (especially to Turkey), so you figure some of them are going to use their “earnings” at the duty free on their way out of town this summer, while others who can’t afford to go anywhere get to feel like “big shots,” with a couple of greenbacks in their pocket (they can also take their dollars to one of the numerous currency exchange places and get shekels). It’s certainly a different promotion, at least for supermarkets. Victory probably bought the dollars last week, when the exchange rate was lower, so they aren’t discounting as much in shekels as they would if they were running a straight sale. And those who hold on to their dollars could technically get an even bigger discount long term, if the dollar strengthens to NIS 4.10 or 4.20 again.

But once upon a time, only affluent Israelis – and of course, “rich Americans” – walked around with dollars. A reflection of the power of the word “America,” and all that stands (stood?) behind it. And now dollars have been reduced to a supermarket gimmick, the equivalent of a throwaway coupon. The “American century” may not be over just yet, but is the dollar’s?